Managed IT Services

Background

In 2010 3CNET decided to align strategically with Progressive Infotech (Industry Leader in Managed IT Infrastructure Services with PAN Indian presence, Middle East and Asia) and Desconn (Superior track record in Enterprise Network and Infrastructure Solutions) to position towards offering a robust portfolio of Managed ICT Services.

Our Strategic Partner Progressive Technologies has invested over $500,000 in a State of the art Network Operations Center (NOC). Pan India presence today covering 130 + locations country wide, 1100 plus employee strength and International Subsidiaries in UAE & Singapore with 24x7x365 Managed Service Delivery Capability. Managed Service Delivery Landscape also include:

Serving 200,000 Users at 100 + clients.
Managing 60,000 incidents a Month.
Managing 10000+ Servers , 150000+ Desktops & 5,000+ Network Devices.
Integrated Service Delivery - Onsite and Remote
Infrastructure Monitoring & Management.
Web Based Customer Dashboard.
Email & SMS based Alerts and Escalation.
Central Help Desk with call logging through Email, Toll Free telephone and Web.
Dedicated Service Excellence Team for Transition and Service Audits.

Service Management Standards and Quality Control

Integrated IT Service Quality Management System encompassing 3 world class standards namely (ISO 20000-1:2005 & ISO 9001:2008)and Information
Security Management System (ISO 27001:2005)
HR practices modeled on PCMM Level

Infrastructure Managment Services Value Chain

Technologies and Capailities

Certified Skills

Platforms	Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified IT Professional (MCIT) Microsoft Certified System Engineer (MCSE) Red Hat Certified Engineer (RHCE) Certified Novell Netware 4.11 Administrator (CAN) Novell Certified Linux Professional 11 (CLP11)
Databases	Oracle Certifed Administrator (OCA) Oracle Certified Professional (OCP) SQL Server 2005/2008 – (MCTS)
Virtualization	VMware Certified Professional Citrix Certified Administrator
Availability & Security	Symantec Enterprise Vault 8.0 Symantec Backup Exec 12 Symantec Endopoint Protection 11.0 Symantec Backup Exec System Recovery 8.5
IT Service Management	HP Operations Manager HP Openview Windows/ Linux HP Openview Performance Insight HP Network Node Manager 7.x HP Site Scope Kaseya Level Platform
Servers and Storage	NetApp Cerftified Data Management Administrator Fujistsu Interstage Certified Associate V9 HP Storage Engineer (Storage works MSA)
Networks & Communications	Cisco Certified Network Associate Cisco Certified Network Professional Check Point Certified Security Administrator Juniper Networks Certified Internet Associate Juniper Networks Certified Internet Professional Avaya Certified Specialist Certified Fiber Optic Technician Radwin Authorized Reseller
Unified Communication and Collaboration	Office Communications Server 2007- MCTS Sharepoint – MCTS Unified Communication – Voice Specialization

Services Overview

Partnerships

In the business of the New Age, the key to guaranteeing total Customer satisfaction of their ever growing demands for increased productivity and optimal service delivery is a fully diversified institution, we have recognized this and as such have strategically partnered with Progressive Infotech (Industry Leader in Managed IT Infrastructure Services with PAN Indian presence, Middle East and Asia) and Desconn (Superior track record in Enterprise Network and Infrastructure Solutions) to position towards offering a robust portfolio of Managed ICT Services.

For a detailed proposal on any of these services above, we would be glad to furnish you with in-depth documentation supported also with Multi-media presentations or click here to contact us for more details